Returns
ONLINE RETURNS POLICY
If for any reason you are not satisfied with your GANT online purchase, we are happy to provide refund or exchange (for size), subject to the conditions outlined below. For further assistance please contact online@gant.com.au.
Please note we cannot refund online purchases in store. Please follow the instructions below to return your online purchase.
RETURNS PORTALGANT STORE RETURNS POLICY
Please retain your SMS or paper receipt for proof of purchase. Receipt will be required for Return or Exchange.
Returns are only available on non-sale items only and must be within 30 days of purchase providing the item is in its original condition with tags attached.
Products purchased in store cannot be returns to our Online store for a refund or exchange
GANT OUTLET RETURNS POLICY
Please retain your SMS or paper receipt for proof of purchase. Exchange up to 30 days with receipt. Excludes Swimwear, Underwear and Seconds. No refund unless goods are deemed faulty.
ONLINE RETURN POLICY
We will happily provide a refund if:
• The goods are returned within 30 days
• The goods are returned unworn in a clean, saleable condition, in original packaging with original tags attached
• An online return submission is completed on our website for the product being returned
Unfortunately, we cannot provide a refund under the law if the items are damaged, have been worn, or are not faulty. Due to hygiene reasons, hosiery and underwear are unable to be returned for a change of mind or incorrect sized purchases.
Styles in our Homewares Collection, inclusive of Linen, Bath Robes and Slippers, must be returned in an unopened condition.
We do not credit original shipping fees for a change of mind return. Our change of mind returns policy is an addition to any rights you may have under consumer laws.
Refunds will be processed using the original payment method once we have received the return. Please refer to “How to Return/ Exchange Your Items Online” for instructions.
Please note* For any GANT products that have been purchased directly from a Third-Party site
(e.g. The Iconic, Myer, David Jones and Amazon) the exchange or refund must be processed at the place of purchase and contact site directly.
EXCHANGES
We offer 30 day exchange of products for Size Only online. Please refer to “How to Return/ Exchange Your Items Online” for instructions.
If you wish to exchange a product for a different item (colour or style), please either visit us in store or request a refund and proceed to purchase your new item in a new transaction.
IN STORE
For your convenience, items purchased online may be exchanged for the same or greater value in our retail stores (excluding Outlet locations) Ensure you have a copy of your Order Confirmation/ Tax Invoice (emailed to you) when requesting an exchange in store.
Please note we cannot refund online purchases in store.
Exchange & refunds are unable to be processed in our Outlet Stores, David Jones or Myer
HOW TO RETURN/EXCHANGE YOUR ITEM/S ONLINE
Australian Customers
To request an Exchange or Return, please complete a request via our Return Portal.
Please ensure you have your order number and email handy to complete the request.
Upon completing the form, a confirmation of your request will be emailed to you. The email will contain an Australia Post link to download a pre-paid shipping label. If you have requested a refund, an AUD$7.95 shipping fee will be deducted from your refund. Please note our packaging is reusable in line with our sustainability efforts.
Please include the RMA number provided in this email on the returns card included with your order
Exchanges/ Refunds will be processed by our Team within 5 business days of your return being received by us. Ensure your return is sent as soon as practicable as we cannot guarantee selected exchanges will remain in stock.
New Zealand Customers
To request an Exchange or Return, please complete a request via our Return Portal.
Please ensure you have your order number and email handy to complete the request
Upon completing the form, you will receive an email notification with your return details and RMA number.
Please include the RMA number provided in this email on the returns card included with your order
Customers will be liable for the cost of returning the goods to GANT.
Please visit your local Post Office outlet and return items to
GANT
Locked Bag 14
Tullamarine, VIC, 3043
Australia
We recommend using a tracked postage service as GANT will not be liable for any lost or undelivered parcels without proof of return and tracking detail.
Exchanges/ Refunds will be processed by our Team within 5 business days of your return being received by us. Ensure your return is sent as soon as practicable as we cannot guarantee selected exchanges will remain in stock.
Exchanges will be sent back out to customer free of additional charges