FAQs

If for any reason you are not satisfied with your GANT online purchase, we are happy to provide refund or exchange (for size), subject to the conditions outlined below. For further assistance please contact online@gant.com.au.

Please note we cannot refund online purchases in store. Please follow the instructions below to return your online purchase. 

RETURNS PORTAL

Faulty Items
Please reach out to online@gant.com.au directly for further assistance with proof of purchase or order number for our team to assist.

We will happily provide a refund if:
• The goods are returned within 30 days 
• The goods are returned unworn in a clean, saleable condition, in original packaging with original tags attached
• An online return submission is completed on our website for the product being returned

Unfortunately, we cannot provide a refund under the law if the items are damaged, have been worn, or are not faulty. Due to hygiene reasons, hosiery and underwear are unable to be returned for a change of mind or incorrect sized purchases.

We do not credit original shipping fees for a change of mind return. Our change of mind returns policy is an addition to any rights you may have under consumer laws.

Refunds will be processed using the original payment method once we have received the return. Please refer to “How to Return/ Exchange Your Items Online” for instructions.

Please note* For any GANT products that have been purchased directly from a Third-Party site
(e.g. The Iconic, Myer, David Jones and Amazon) the exchange or refund must be processed at the place of purchase and contact site directly. 

Please retain your receipt for proof of purchase. Receipt will be required for Return or Exchange.
Returns are only available on non-sale items only and must be within 30 days of purchase providing the item is in its original condition with tags attached.
Products purchased in store cannot be returns to our Online store for a refund or exchange.

Please retain your receipt for proof of purchase. Exchange ONLY up to 30 days with receipt. Excludes Swimwear, Underwear and Seconds. No refund unless goods are deemed faulty. 

We offer 30 day exchange of products for Size Only online. Please refer to “How to Return/ Exchange Your Items Online” for instructions.

If you wish to exchange a product for a different item (colour or style), please either visit us in store or request a refund and proceed to purchase your new item in a new transaction.

For your convenience, items purchased online may be exchanged for the same or greater value in our retail stores (excluding Outlet locations) Ensure you have a copy of your Order Confirmation/ Tax Invoice (emailed to you) when requesting an exchange in store.

Please note we cannot refund online purchases in store.

Exchange & refunds are unable to be processed in our Outlet Stores, David Jones or Myer

Australian Customers

To request an Exchange or Return, please complete a request via our Return Portal.

Please ensure you have your order number and email handy to complete the request.

Upon completing the form, a confirmation of your request will be emailed to you. The email will contain an Australia Post link to download a pre-paid shipping label.

If you have requested a refund, an AUD$7.95 shipping fee will be deducted from your refund.

Please note our packaging is reusable in line with our sustainability efforts.

Please include the RMA number provided in this email on the returns card included with your order 

Exchanges/ Refunds will be processed by our Team within 5 business days of your return being received by us. Ensure your return is sent as soon as practicable as we cannot guarantee selected exchanges will remain in stock.

New Zealand Customers

To request an Exchange or Return, please complete a request via our Return Portal.

Please ensure you have your order number and email handy to complete the request

Upon completing the form, you will receive an email notification with your return details and RMA number.  
Please include the RMA number provided in this email on the returns card included with your order 

Note: Customers will be liable for the cost of returning the goods to GANT.

Please visit your local Post Office outlet and return items to

GANT
Locked Bag 14
Tullamarine, VIC, 3043
Australia

We recommend using a tracked postage service as GANT will not be liable for any lost or undelivered parcels without proof of return and tracking detail.

Exchanges/ Refunds will be processed by our Team within 5 business days of your return being received by us. Ensure your return is sent as soon as practicable as we cannot guarantee selected exchanges will remain in stock.

Exchanges will be sent back out to customer free of additional charges

 We deliver to all Australian and New Zealand addresses, including PO Boxes. 

• Orders can take between 1-3 business days to be dispatched.
• Orders are not dispatched over the weekend or Victorian AUS public holidays.
• You will receive an email on the day your order has been dispatched.
• All orders are dispatched from our Distribution Centre in Victoria Australia

Standard Shipping:

Australia Post eParcel

$7.95 or FREE on orders over $199

Metro: 3–6 business days

Regional: 4–8 business days

Express Shipping

Australia Post Express, signature required

$14.95 or FREE on orders over $999

Metro: 1–2 business days

Regional: 1–4 business days

Orders over $999 are eligible for free Express Shipping and require a signature on delivery.

Standard Shipping:

Australia Post International eParcel

$15 flat rate

Estimated delivery: 5–8 business days*

Items may be held longer than usual by Australian and overseas customs authorities. Once the item has left our Distribution Centre, the delivery time frame is beyond our control.

You will receive tracking information from the carrier selected once you complete your order and it is dispatched.

If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver.

Alternatively, a card will be left at your address advising you that an attempt has been made to deliver your product. Your product will then be available to be collected at your local post office. You will find information about the post office location on the card left by the courier.

Prices displayed on gant.co.nz are subject to exchange rate fluctuations. Your payment method will be charged in the local currency NZD and GST has been included in the price displayed.

You can find out more information at https://www.customs.govt.nz/about-us/news/important-notices/new-gst-rules-for-low-value-imported-goods/. New Zealand GST is subject to change in accordance with changes to NZ law.

Please note Orders shipped to NZ valued at more than NZ$1000 may incur duties, customs charges and fees (including GST on duty / freight) charged by the NZ Customs Service once the Order reaches its destination port. These amounts must be paid by you directly to the NZ Customs Service or its authorised service provider.
You can calculate these expected duties, customs charges and fees using NZ Custom Service duty estimator. Note that the GST on the goods has already been collected at checkout. We are not responsible for and will not reimburse any of these duties, customs charges or fees.

You should Contact your local NZ Customs office or you can find out more information at NZ Custom Service GST and Duty FAQs. Thresholds and rates are subject to change in accordance with changes to NZ law. Additionally, your financial services provider or payment provider may charge currency conversion and administration fees on purchases and any refunds we provide. The exchange rate used to determine the quantum of the refund (in NZ dollars) shall be the prevailing rate at the time the refund is made (not the original exchange rate).

Your order will be delivered directly to the address supplied when item is purchased in store. Please allow up to 3 days for dispatch from date of purchase, and an additional 5 days for delivery.
GANT will not be held liable for Australia Post delays, damage in transit, or lost packages. Please retain receipt for proof of purchase. Receipt will be required for returns or exchanges

Floor to Door purchased are only eligible for Australian customers. New Zealand customers will need to order all product via www.gant.co.nz